Privacy Policy

PRIVACY POLICY
According to the Personal Data Act data file (523/199) 10§


DATABASE OWNER
Terra Ocra Oy
www.terraocra.com
FI271614352


NAME OF THE DATABASE
Customer database of Terra Ocra Oy`s webstore.


USE OF DATABASE
The database is used for handling orders, internal record keeping, customer care, marketing and for developing better service for customers. Personal data will be processed within the limits permitted and required by the Personal Data Act. Due to the technical processing of data, some of the data may be physically situated on external subcontractor servers or hardware, through which they are processed via a technical remote connection.


CONTENTS OF DATABASE
The database includes information that a customer has submitted when using the webstore www.terraocra.com or services provided by Terra Ocra Oy.

  • first name and last name
  • address 
  • email address
  • phone number
  • language
  • choices made by the customer for direct marketing 
  • customer number
  • password and user name
  • order, delivery and billing information


SOURCE OF DATABASE
Only the information that a customer submits when using the webstore www.terraocra.com or services provided by Terra Ocra Oy is registered in the database.

PROTECTION OF DATABASE
All customer data is processed confidentially and only by the personnel of Terra Ocra Oy or it`s subcontractors. The customer information is handed out to third parties only when necessary for technical reasons, credit applications, billing or when required by the law. The customer data is transfered outside EU or EEA only if necessary for the purposes of processing the data or for technical reasons. In these circumstances the data is transferred as required by the Personal Data Act data file.


COOKIES
Terra Ocra webstore uses cookies to enhance customer experience and to monitor the use of the website. You can enable cookies from your browser but some parts of the website may not function as expected if you choose to do so.


CONTROLLING YOUR PERSONAL INFORMATION
Registered customers can change the information submitted by signing in to the webstore www.terraocra.com. Other information can be changed by contacting customer service info@terraocra.com.


OTHER
We reserve the right to change this privacy policy at any time without prior notice.